Work to help promote children’s rights and welfare
Current Vacancies
HEO Complaints and Quality Assurance Team Lead
The OCO is seeking candidates for the position of Complaints and Quality Assurance Team Leader. This is a critical role in overseeing the complaints casework team within the office to ensure timely and effective decisions in the best interest of children.
Core areas of the work include:
-
Overseeing the examination of complaints to ensure timely and efficient decision-making that complies with our legislative remit.
-
Manage and supervise their team through case management team meetings, regular one-to-one supervision, and implementation of the civil service Performance Management Development System (PMDS).
-
Handle escalated issues or complex complaint enquiries.
The successful candidate will have operational responsibility for the OCO complaint-free phone line and lead on quality assurance.
This role will be based at our Offices in Dublin 1.
How to Apply:
1. Download Candidate Information Booklet
Job Information booklet (Download)
2. Download Application Form
3. Complete the application form in full and submit via the online application portal by 12 noon exactly, Friday, 21 November 2025.
CVs will not be accepted.
Closing Date:
Your application must be submitted on the online application portal before 12 noon exactly, Friday, 21 November 2025.
Applications will not be accepted after this time. Only application forms fully submitted online will be accepted into the campaign. Applications will not be accepted after the closing date.
Early Resolution Officer
The OCO is seeking dynamic, motivated persons with a strong belief in children’s rights to work with us in dealing with complaints made from or on behalf of children about public bodies, schools, voluntary hospitals and a number of other bodies in receipt of public funding.
Core areas of the work include:
-
Receiving complaints and enquiries by mail, email, telephone or in person and obtaining all relevant information by asking clarifying questions, requesting documentation where appropriate and conducting appropriate follow-up where necessary.
-
Effectively managing a caseload of complaints, using a variety of strategies and ensuring a timely and relevant response to all complaints assigned.
-
Regularly ensuring that timelines and deadlines are met in keeping with our key performance indicators and that all complaints are dealt with in a timely fashion without undue delay and are appropriately recorded and managed.
How to Apply:
1. Download Candidate Information Booklet
Job Information booklet (Download)
2. Download Application Form
3. Complete the application form in full and submit via the online application portal by 12 noon exactly, Friday, 21 November 2025.
CVs will not be accepted.
Closing Date:
Your application must be submitted on the online application portal before 12 noon exactly, Friday, 21 November 2025.
Applications will not be accepted after this time. Only application forms fully submitted online will be accepted into the campaign. Applications will not be accepted after the closing date.
Applications would be welcome from persons with disabilities who meet the job requirements. It is the policy of the Ombudsman for Children’s Office to ensure that recruitment and selection activity is carried out in accordance with our principles of fairness, equality and merit-based selection. We will ensure that all applications are fully considered on the basis of abilities, qualifications, and suitability for the work in question.
We are also happy to make all reasonable efforts to accommodate any requirements for special needs which applicants might have in order to enable applicants to participate fully and fairly in the selection process.
If you are shortlisted for interview or other selection tests, we will ask you to let us know of any specific requirements you have related to any disability.
